At E-Mark Global Concept, we aim to ensure that every customer is completely satisfied with our products and services.
Please read our refund and return policy carefully before making a purchase.
🛒 1. General Policy
Our refund and return policy applies to both physical products (like CCTV cameras, gate motors, smart locks, and fire alarm systems) and digital products (like eBooks, online courses, and digital files) sold on our Selar store.
By completing a purchase, you acknowledge that you have read and agreed to the following terms.
📦 2. Physical Products (Security Gadgets & Equipment)
We offer refunds or exchanges only under the following conditions:
The product received is defective, damaged, or incorrect.
The issue is reported within 7 days of receiving the product.
The item is returned in its original packaging and unused condition.
Once we inspect and verify the returned product, a refund or replacement will be processed.
Note:
Shipping or delivery fees are non-refundable.
Installation or labor costs cannot be refunded once service has been rendered.
💻 3. Digital Products (eBooks, Courses & Downloads)
Due to the nature of digital products:
No refunds are issued once access, download, or viewing has occurred.
If you experience technical issues accessing your product, contact our support for immediate help.
🧰 4. Installation & Service Fees
Payments for installation or service visits are non-refundable once the service is completed.
If installation is delayed or rescheduled, we will work with you to fix a new date without additional charges.
💳 5. Refund Processing
If your refund request is approved:
Refunds are processed within 3–7 business days via the same payment method used.
You will receive a confirmation message once the refund has been issued.
⚠️ 6. Non-Refundable Situations
Refunds are not applicable in cases where:
The customer provided incorrect delivery information.
The product was damaged after delivery or by improper installation.
The digital file or course has already been accessed.
The complaint is made beyond the 7-day refund period.
📞 7. Contact Information
To request a refund, report an issue, or ask about returns, please contact our support team:
📱 07041721580
📧 [ifeanyichidera96.com]
🏢 Abuja, Nigeria
✅ 8. Agreement
By purchasing from E-Mark Global Concept you agree to this Refund & Return Policy and understand that it applies to all transactions made through our Selar store or direct payment options.